Frequently Asked Questions
1. What if my order arrives damaged?
Contact us as soon as possible with your order information and photographs of the damage. Our team will review the issue and explain the available resolution under our current policies.
2. What if my order is delayed or appears to be lost?
Check your tracking information first. If the package remains unresolved, contact our support team with your order and tracking information so we can assist.
3. Can I return an alcohol purchase?
Returns and refunds are subject to applicable laws and Jettish’s current return policy. Contact our support team before sending anything back for instructions.
4. How long does delivery take?
Delivery times vary depending on the destination, carrier, order processing, and applicable alcohol delivery requirements. Estimated delivery information is provided when available.
5. Can alcohol be delivered to every US state?
No. Alcohol delivery availability can vary by state, locality, product, and applicable regulations. Eligible destinations are determined during the ordering and delivery process.
6. Do I need to be of legal drinking age to order?
Yes. Alcohol purchases are restricted to customers who meet the applicable legal drinking-age requirements. Age verification may be required during ordering or delivery.
7. What happens if I am not available when my alcohol order arrives?
Depending on the carrier and applicable regulations, an adult signature or age verification may be required. Delivery procedures can vary by destination.
8. Can I change or cancel my order?
Changes or cancellations may be possible before an order enters processing or shipment. Contact our support team as soon as possible with your order information.
Our Philosophy
At Jettish, we believe that a great online spirits store should combine quality products with transparency, convenience, and dependable customer service.
We focus on making it easier for customers to explore tequila, whisky, and other selected spirits while providing clear information and professional support throughout the shopping experience.
Our goal is to build a store that customers can return to when they’re looking for quality spirits and a convenient way to shop online.