Frequently Asked Questions
1. What is Dromeno?
Dromeno is a USA-based online women’s fashion store offering stylish dresses designed for modern comfort and confidence. We focus on wearable styles that combine quality, elegance, and everyday versatility.
2. Where do you ship?
We currently ship within the United States only.
At this time, we do not offer international shipping.
3. How long does shipping take?
Order Cut-Off Time: 5:00 PM (Eastern Time – ET)
Handling Time: 1–3 business days (Monday–Friday)
Transit Time: Standard Shipping: 7–12 business days
Shipping Cost: Standard Shipping – $4.99
Delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.
4. Which shipping carriers do you use?
We partner with trusted carriers, including:
- United States Postal Service (USPS)
- FedEx
- United Parcel Service (UPS)
Carrier selection may vary depending on destination and availability.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use the tracking link provided to monitor your shipment.
If you do not receive tracking information within 3 business days of placing your order, please contact our support team.
6. Do you accept returns?
Yes. We offer a 30-day return policy on eligible items.
Items must be unworn, unused, and in original packaging with tags attached.
For full details and return instructions, please refer to our Refund & Return Policy page.
7. When will I receive my refund?
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds are issued to your original payment method within 5–10 business days.
Please allow additional processing time from your bank or payment provider.
8. Are your products comfortable and safe to wear?
Yes. Our products are selected with comfort, quality, and everyday wear in mind. We prioritize materials designed to provide a comfortable fit and reliable performance.
9. How can I contact Dromeno?
You can reach us through:
📧 Email: support@jettish.shop
📞 Phone: +1 (315) 202-9675
📍 Business Address:
260 Madison Ave
New York, NY 10016
United States
Business Hours:
Monday–Friday, 9:00 AM – 6:00 PM (Eastern Time – ET)